ServiceNow Solutions

ServiceNow IT Service Management (ITSM) applications provide complete visibility into processes and infrastructure through a single system of record for IT to standardize, consolidate, and automate service management processes and extend visibility across the enterprise to increase efficiency and lower costs. Jade Global specializes in rapid ServiceNow ITSM implementations and laying the foundation for Service Management across the enterprise.

ServiceNow IT Operations Management (ITOM) Moves IT operations from a reactive team to one that works intelligently for the business. Gain visibility into your operations footprint, manage service health, and optimize service delivery and spend.

Techbrandstaffing has the centre of excellence built around ITSM, ITOM, and ITBM. We have a Rapid Deployment methodology which is an 8-10 week, fixed-price implementation service package of pre-configured core ITSM ServiceNow modules that includes Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, Service Catalog, and Configuration Management. Our rapid deployment methodology is a proven implementation solution based on industry best practices that lay the foundation for driving IT transformation across the enterprise. Our solutions are based on ITIL/ITOM/ITBM best practices that leverage the Out-Of-The-Box ServiceNow functionality.

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Configuration Management Database (CMDB)

Today IT organizations are trying to improve service levels by automating their service offerings. In order to do this, they need to have the visibility of all the elements of the enterprise IT infrastructure and their relationship to the service offering. An accurate and reliable Configuration Management Database (CMDB), is vital to an organization for effective configuration management, asset management, targeted support and compliance.

The ServiceNow CMDB provides a consolidated system of records for IT. The CMDB can be made service-oriented by establishing Logical CIs (Business Services, Components, etc.) to serve as a layer of abstraction underpinning the ITSM Processes.

“Identifying and populating Configuration Items (CIs) and maintaining the CI data can be a made easier through automated discovery and reconciliation”.“Identifying and populating Configuration Items (CIs) and maintaining the CI data can be a made easier through automated discovery and reconciliation”